Shipping Policy

Everything below applies to orders placed on ojasvidrapes.in. If your parcel is late or something looks wrong, contact us before you worry — we can usually tell you exactly where it is.

Order processing

Orders are packed within 1–2 business days. Pieces that need fall and pico stitching, or any made-to-order finishing, add roughly two days. We do not dispatch on Sundays or public holidays.

Delivery times within India

• Metro cities — 2–4 business days after dispatch.
• Other cities and towns — 4–7 business days.
• Remote and hill PIN codes — up to 10 business days.

These are estimates from our courier partners, counted from dispatch rather than from when you ordered.

Shipping charges

• Free on all orders above ₹2,999.
• Flat ₹99 on orders below that.
• Cash on delivery is available up to ₹15,000 in serviceable PIN codes. Enter your PIN code on any product page to check.

International shipping

We ship worldwide. Rates are calculated at checkout by weight and destination, and delivery usually takes 7–14 business days. Customs duties, import taxes and clearance charges are set by your country and are payable by you on arrival — they are not included in what you pay us, and we have no way to estimate them for you in advance.

Tracking your parcel

The moment your order leaves us you will get a tracking link by email and SMS. You can also follow it on our order tracking page, or from your account. Tracking can take up to 24 hours to start updating after dispatch.

Getting the address right

Please double-check your address and phone number at checkout. We can change an address within 12 hours of the order, before it reaches the courier. After that we cannot. If a parcel is returned to us because the address was wrong or nobody was reachable, we will re-ship it once you cover the return and re-delivery cost.

Failed and undelivered parcels

Couriers attempt delivery up to three times. If all three fail the parcel comes back to us, and we refund the order value less the shipping cost actually incurred. For cash-on-delivery orders that are refused at the door, we may ask for prepayment on any future order.

Damaged or missing parcels

If a parcel arrives damaged, please photograph it before opening and send us the pictures within 48 hours. If tracking shows delivery but you have not received the parcel, tell us within 48 hours and we will raise it with the courier immediately. We handle these ourselves — you should not have to chase a courier company.

Delays

Festivals, weather, strikes and regional restrictions do slow couriers down, particularly in October and November. We will keep you posted if your order is affected, and if a delay becomes unreasonable you can cancel for a full refund.