Returns & refunds

We want you to be happy with what arrives. If you are not, tell us within seven days of delivery and we will put it right.

What we can take back

A saree that is unworn, unwashed and still has its tags, in the condition it reached you, with the blouse piece. Please keep the packaging until you are sure.

What we cannot take back

A saree that has been worn, washed, cut, stitched or altered in any way — including a blouse stitched from the attached piece. Pieces bought during a clearance sale are sold as seen.

How to start a return

Write to OJASVI at the email address on our contact page, or send a message on WhatsApp, with your order number and a photograph of the piece. We will answer within two working days and arrange a pick-up where the courier serves your pincode. Where they do not, we will ask you to post it back and will refund the postage.

Your money back

Once the piece reaches us and has been checked — usually two working days — the refund goes back the way you paid. A card, UPI or net-banking payment is returned to the same account and takes five to seven working days to appear, which is the bank's timing and not ours. A cash-on-delivery order is refunded by bank transfer to an account you give us.

The delivery charge is refunded only where the piece was faulty or we sent the wrong one.

Something damaged or wrong

Tell us within 48 hours of delivery and send a photograph. We will replace it or refund it in full, including the delivery charge, and arrange the pick-up ourselves. Please photograph the parcel before opening it if it looks tampered with — it makes the claim with the courier straightforward.

Exchanges

A different shade or a different design: tell us within seven days and we will exchange it once, free of charge, as long as the piece is unworn and the one you want is in stock.