Return & Refund Policy

We would rather you loved the piece than kept something you do not. If it is not right, send it back — the process below is deliberately simple, and reverse pickup is on us.

The window

You have 7 days from the day your parcel is delivered to raise a return. Tell us within that window and we will take it from there, even if the parcel takes a few more days to reach us.

Condition

The piece must come back unworn and unwashed, with its tags attached and in its original packing, along with the invoice. Perfume, deodorant, makeup marks and cooking smells all make a garment unsellable, so please try things on carefully.

What cannot be returned

• Blouses stitched to your measurements, and any garment we altered for you.
• Sarees sent for fall and pico stitching at your request.
• Pierced jewellery — earrings, nose pins and nose rings — for hygiene reasons.
• Items marked final sale on the product page.
• Anything returned without tags, or damaged after delivery.

None of this applies if the piece arrived damaged, faulty, or is not what you ordered. In that case it comes back regardless, and we cover everything.

How to return something

1. Email support@ojasvidrapes.in or call +91 73869 12300 with your order number and a line about what is wrong. A photograph helps if the item is damaged.
2. We arrange a free reverse pickup, usually within 2–3 business days, wherever our courier reaches. If yours is not serviceable we will ask you to self-ship and reimburse the postage.
3. Pack the piece with its tags and invoice, and hand it to the courier.
4. We check it on arrival — usually within 48 hours — and start the refund.

Refunds

• Refunds go back to the original payment method within 5–7 business days of us receiving and checking the piece.
• For cash-on-delivery orders we refund by UPI or bank transfer, so we will ask you for those details.
• Shipping charges are refunded when the return is our fault — a damaged, faulty or wrong item. Otherwise the original shipping cost is not refunded.
• Bank processing can add a few days at their end, which is outside our control.

Exchanges

Want a different size or colour rather than your money back? Say so when you raise the return and we will reserve the replacement while the first piece travels back, subject to stock. Exchanges ship free.

Damaged, faulty or wrong items

Tell us within 48 hours of delivery with photographs. We will replace the piece or refund it in full, including all shipping, and we will arrange the pickup. You will not be asked to pay anything.

Cancelling an order

You can cancel free of charge any time before dispatch — email or call us and we will refund in full. Once a parcel has left us it becomes a return rather than a cancellation.

If you are unhappy with the outcome

Escalate to Customer Care Team at support@ojasvidrapes.in or +91 73869 12300, Mon–Sat, 10 am – 7 pm IST. We acknowledge within 48 hours and aim to resolve within 30 days. Your rights under the Consumer Protection Act, 2019 are unaffected by anything in this policy.